Complaints about a domain

When registering a domain name, and based on the general terms and conditions, the registrant is required to fill in his/her/its correct personal details and to have a functioning e-mail address. This will enable DNS Belgium or any other party involved to contact the registrant. If the personal details or e-mail address are not correct, any party with an interest is entitled to lodge a complaint with DNS Belgium. To do this, you need to call up the domain name using the online WHOIS function. There is a link under the personal details for completing a complaint form. Please provide sufficient information to substantiate your complaint.

 

Screening by DNS Belgium

In June 2010, DNS Belgium began the daily manual screening of all newly registered domain names. This screening is carried out first and foremost to quickly identify any obvious cases of phishing. At the same time, we also carry out a high-level examination of the accuracy of the WHOIS data for the newly registered domain names. This means that we check to see whether the registrants have entered any meaningless symbols (e.g. zero or firstname lastname, etc.) or manifestly false details (e.g. Mickey Mouse, etc.) when registering a domain name.

When does DNS Belgium intervene?
If there are obvious inaccuracies in the WHOIS details (see above), we will embark on the “revoke”  procedure.


Treatment of complaints

Revoke

In cases DNS Belgium receives a complaint where there are obvious inaccuracies in the whois data, or if DNS Belgium discovers this itself, we send an e-mail to the registrant asking for the details to be supplemented or corrected.  DNS Belgium also sends an e-mail to the registrar to provide notification of the facts and, where necessary, to ask the registrar to contact the client if for example the registrant’s e-mail address is not working.

Once the 14-day period has expired, DNS Belgium checks the WHOIS details again. If no change has been made, DNS Belgium revokes the domain name. However, if the registrant has made the necessary changes to the details and everything is as it should be, we close the case.


Revoke+

If a dependable body handling the prevention of online fraud (such as MarkMonitor, Opensecnet, etc.) reports to us that a phishing site is linked to a domain name with incorrect WHOIS data, or if DNS Belgium discovers this itself, then the normal revoke procedure is deemed to be insufficient. When an ordinary revoke procedure is begun, the registrant has 14 days to amend his/her/its details. This means that it takes 14 days before DNS Belgium is able to cancel the domain name if the details are not amended. However, if the domain name is linked to a phishing website, the harm will be done long before we can cancel the domain name.
 
To prevent this from happening, DNS Belgium has introduced the “revoke+”: the usual revoke procedure still applies, but at the same time DNS Belgium removes the domain name immediately from the zone file so that no more resolving can take place and the website linked to the domain name can no longer be accessed. We do of course state this clearly in our e-mail to the registrar and the registrant in connection with the incorrect WHOIS data. The WHOIS search function at our website also states for the domain name in question that it has been temporarily removed from the .be zone by DNS Belgium on the basis of the alleged fraudulent activities.

After a period of 14 days has expired, DNS Belgium checks the WHOIS data again. If no change has been made, DNS Belgium revokes the domain name. If the registrant responds within that period of 14 days, DNS Belgium is able to take the necessary measures immediately.

phishing

Tricksters lure you to a fake website that is a copy of a real one. They then get you to log in with your user name, password and credit card number. Once you’ve done that, the fraudster has your details.

WHOIS

Look-up which gives information about the registrant of the domain name, his registrar, the name server and also some information about the domain status. 

registrar

Is the entity that registers a domain name for a company, organization or person. Next to the “resale” of web addresses registrars can also offer hosting services, web design... 

registrant

Domain owner, person who holds a domain name.

DNS

Domain Name System or Domain Name Server. The global DNS is the system and protocol used on the internet to translate domain names into IP addresses and vice versa.