Open position: Customer Operations employee

About you 

• You have a strong interest in customer support and want to keep learning and growing in this field.
• Helping customers gives you energy and you do so with expertise, accuracy and enthusiasm.
• You're a true team player who responds flexibly to the organisation's needs and enjoys working with the legal, financial or technical colleagues.
• Administrative work doesn’t put you off. Your work is structured and you have an eye for detail.
• You communicate fluently in Dutch, English and French, you have an affinity with the internet, websites and email and you work confidently with Word, Excel and Outlook (experience with Mac is a bonus).
• You have between two and five years of relevant experience. 

Your job

Within the Customer Operations team, we're looking for a fourth colleague to answer questions from end users and our sales channel. These questions come in via telephone, email and social media and are very varied. They often relate to the technical, financial or contractual aspects of domain names.

Specifically:

• Together with the team, you handle the day-to-day operations and answer a wide range of questions.
• You regularly collaborate with our internal legal, financial and IT experts.
• You follow up customer administration meticulously.
• You handle procedures such as adding new points-of-sale or transferring portfolios independently.
• You contribute to combating online fraud by ensuring the accuracy of data.
• You work on internal projects, such as introducing new functionalities and optimising work processes.

We offer

A light-filled office near the Vaartkom in Leuven. We're easily accessible by bike, public transport or car.  

More importantly: our office is designed with a view to accessibility and comfort for everyone to ensure every colleague feels welcome and supported.

39 people work at DNS Belgium, divided over four departments: Digital Society, People and Business Services, GRC (Governance, Risk and Compliance) and Technology. Most employees have a hybrid work schedule, which means homeworking is also a possibility for you.  DNS Belgium has a culture of openness, inclusiveness and sustainability. We have a good work-life balance and actively invest in training programmes and personal growth.

What else can you expect?

• A multi-faceted and challenging role with plenty of autonomy, enabling you to make your mark and benefit from person growth opportunities.
• We have a sustainable workplace and are an employer that invests in your development. We have a generous training budget and provide 12 days of training for you each year.
• An attractive salary with benefits such as group insurance, hospitalisation cover, meal vouchers, 32 days of leave, mobile phone plan and laptop.
• A cafeteria plan with a choice of bicycle leasing, additional paid days of leave, etc.
• A permanent contract.
• The ability to get started quickly.